What should I do if the shipped products are not compliant?

In the event that the products ordered arrive at their destination damaged, spoiled, defective or not in compliance with the order, you will have to contact the customer service promptly at the email store@monobi-it.com  within 14 (fourteen) days of delivery of the goods. After the necessary checks for the verification of defects, you can return the material, through the original packaging and pre-printed label, to BESTE s.p.a, which will replace the products or refund the amount paid, not charging you any additional expenses.

How can I make the return?

You can use the right of withdrawal and return the goods received within 14 (fourteen) days from the date of delivery, provided that it is intact and in perfect condition. You must communicate your intention to avail yourself of the right of withdrawal through the customer service to the e-mail returnsreceipt@monobi.it. For the return you can reuse the original packaging of the products and the pre-printed label already present in the package. You will have to send the goods received within 14 (fourteen) days from the date on which you announced the wish to withdraw. The refund for the amount paid for the purchase will be made within 14 (fourteen) days from the date on which BESTE s.p.a received the goods.

Can I replace it if I’m not satisfied with the product?

In case you are not satisfied with the purchased goods or you want to change clothes, you can use the same procedure provided for the withdrawal, with the same time limits (within 14 days from the delivery date). Once the goods have been returned and the amount paid back, you can proceed with a new purchase. It is understood that BESTE s.p.a. does not guarantee the replacement of the goods with other similar products or of different size or color.

For any information on the commercial offer, on products and on customer relations, you can contact the customer service at store@monobi-it.com

NB: These instructions do not replace the General Conditions of Use and Sale, which the customer has already read and accepted when placing orders through the site and which regulate the relationship between Beste s.p.a. and customers