Delivery

1. Delivery times

Enjoy free worldwide shipping on all orders over 200€! And don't forget the 10% OFF your first order with the code WELCOME! Please note that orders from outside European Union may suffer additional duty charges according to local custom regulation, while all European Union orders are free of additional duty charges. All orders ship out of our warehouse in Italy. We do our best to process and ship your order as fast as wind, usually 1-2 working days internal processing time. During holidays this can be slightly extended. If your order has been placed during the weekend or on a holiday, we'll start processing your order on the following working day

After the order is internally processed by our team (allow us 1-2 working days) shipping will take approximately the following:

  • Italy - 1-3 working days
  • EU countries - 3-5 working days
  • US & Canada - 5-7 working days
  • Japan & Korea - 5-7 working days
  • Other countries - 5-7 working days

 

We work with the best forwarders partners worldwide to provide the best possible service! Monobi cannot be responsible for unanticipated delays (e.g. strikes, customs procedures, etc.)

2. Delivery costs

Worldwide shipping is free on all orders over 200€! And don't forget the 10% OFF your first order with the code WELCOME! If your order exceeds 200€, easily enter your order and pay only for what you want to buy, without paying anything for the delivery, we'll take care of everything. And remember, also returns are free and easy!

For all orders below 200€, shipping costs will be the following:

  • Italy - 9€
  • EU countries - 19€
  • US & Canada - 25€
  • Japan & Korea - 39€
  • Other countries - 25€

 

If you return some product/s and your total order amount goes below the 200€ treshold for free delivery, the shipping amount will be deducted from the refund

Agree terms: orders from outside european union may suffer duty charges according to local custom regulation

3. Do you offer free shipping?

Of course we do! We offer free worldwide shipping on all orders over 200€, as well as free and easy returns on all orders. And don't forget the 10% OFF your first order with the code WELCOME!

If you return some product/s and your total order amount goes below the 200€ treshold for free delivery, the shipping amount will be deducted from the refund

Returns

1. Return policy

Returning an item couldn’t be easier. Try your shoes in in the comfort of your home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address. we will collect your items free of charge, on a day that’s convenient for you

Shipping is complimentary on all exchanges in case of a defective or incorrect product, although customers outside the EU are responsible for taxes and duties. Please make sure your items are returned new, unused, with the original labels and inside the original packaging. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only on purchases made directly at monobistudio.com. Please contact our customer care team by emailing support@monobistudio.com if you have any further questions

2. How to make your return

To arrange your free return, simply follow these steps:

  1. Fill in our return form by adding your order number and e-mail address and select the item/s you’d like to return
  2. Prepare the package with the product/s you’d like to return
  3. Attach the return transport label to the outside of the box and remove any original shipping label
  4. Book your free collection online at dhl.com or over the phone contacting DHL customer service. Alternatively, you can drop your package at your nearest DHL point
  5. To book your free collection you will need the 10-digit waybill number which you can find located under the barcode of your printed return label that appears as “WAYBILL XX XXXX XXXX”
  6.  

 

After we receive your return, we will check if the quality of the product/s meets our policy. If it does, we will refund you on the same payment method used for purchase. We will collect your items free of charge, on a day that’s convenient for you

If you return some product/s and your total order amount goes below the 200€ treshold for free delivery, the shipping amount will be deducted from the refund

 

If you don’t want us to take care of the return, you can still ship autonomously your package at your charge (shipping expenses for the return won’t be refunded), with the product/s you want to return in its original packaging together with the return form to:

Monobi c/o Beste Spa
Via Primo Levi 65, 59025
Cantagallo (PO), Italy

For orders from outside European Union, please write on the package "this is a ritorno in franchigia", specifying the invoice issued by the customs duties you paid to receive the package in case you had to pay duty charges

3. Do you offer free returns?

Of course we do! We offer free and easy returns as well as free worldwide shipping on all orders over 200€. And don't forget the 10% OFF your first order with the code WELCOME!

If you return some product/s and your total order amount goes below the 200€ treshold for free delivery, the shipping amount will be deducted from the refund

Refunds

1. When will I receive my refund?

Monobi will check the quality of the returned product and will issue the refund only if it meets the return policy conditions. returns are accepted only on purchases made directly at monobistudio.com. You’ll receive the refund on the same payment method used for the original purchase

If your order has been sent to a destination within the European Union, all sales taxes will be refunded. Outside the European Union, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly

Please note that refund times can vary depending on different payment providers

The refund will be free of charge and will always include the product/s amount of the item/s you are returning. If you return some product/s and your total order amount goes below the 200€ treshold for free delivery, the shipping amount will be deducted from the refund