Frequently Asked Question


Orders

1. How do I make a purchase?

Purchasing from monobistudio.com is easy:

  • check all our products and let you inspire by our continuous movement
  • if you already know what you are looking for, use the menu in the navigation bar or the search bar to find your dream product right away
  • once you have found the right product, select your size and quantities and use the "add to cart" button underneath. Alternatively, you can use the "express checkout" option to jump directly to the checkout and make your purchase faster
  • review the items in your shopping bag by selecting the "shopping bag" icon at the top right of the page
  • click on "checkout" to proceed, add shipping and payment details to complete your order
  • if you already have a monobi account, you can log-in and checkout faster using saved shipping and payment details

2. How do I update my order?

If you need to make a change or cancel your order please contact our customer service at the address support@monobistudio.com. Since we try to process our order as fast as possible to get to you in the shortest time, contact us short after your order is placed and we will do our best to help you out!

3. How do I use a promo code?

You can enter your promo code at checkout. Enter the code exactly how it appears and apply. Promo codes can't be cumulated with other promotions and will not apply to sale items unless otherwise specified.

4. What forms of payment does Monobi accept?

Monobi accepts payments from all kind of credit cards (Visa, Mastercard, American Express), from Paypal, Apple Pay and Amazon Pay.


Fitting & Care

1. How does Monobi fit?

Before making a purchase, you can check our size chart in the dedicated section: https://monobistudio.com/pages/size-chart/. Monobi products are available in EU sizes. Please check on each product page for specific sizing recommendations!

2. How long does a Monobi product last?

Monobi products are perfect for the urban jungle but they won’t last forever! If your Monobi product incur any unfortunate damages due to manufacturing contact our customers at the address support@monobistudio.com and we'll be more than happy to help you with care and repair tips! For purchases made with other retailers, please reach out to the place of purchase.

3. What are the performances of Monobi products?

Every Monobi product has specific performance. You can check the performance on every single product page or in our performance section: https://monobistudio.com/pages/performances/.

4. How do I clean my Monobi product?

Clean yout Monobi product in accordance with product specific care tips you can find in every product page


Shipping & Returns

1. When will my order ship out?

All orders ship out of our warehouse in Italy. We do our best to process and ship your Monobi order as fast as we can. We usually need 1-2 working days of internal processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You will receive a shipping confirmation email with the tracking code as soon as your order ships out from our warehouse.

2. When will I receive my order?

After the order has been internally processed by our team (allow us 1-2 working days) shipping will take approximately the following:

  • Italy - 1-3 working days
  • EU countries & new EU countries - 3-5 working days
  • US & Canada - 5-7 working days
  • Australia - 5-7 working days
  • Russia & other countries - 5-7 working days

 

Monobi cannot be responsible for unanticipated delays.

3. How can I track my order?

Refer back to your shipping confirmation email for your tracking number to track your package. You can also check the status of your shipment directly at dhl.com. If you did not receive a confirmation email with the tracking number, please contact our customer service at the address support@monobistudio.com so we can help you.

4. How much do I have to pay for shipping?

Worldwide shipping is free on your first order! If you're purchasing from monobistudio.com for the first time, easily enter your order and pay only for the products you want to buy, without paying anything for the delivery, we'll take care of everything!

If you're purchasing from monobistudio.com for the second time or more, shipping will cost the following:

  • Italy - 5€
  • Other EU countries - 10€
  • US & Canada - 15€
  • Australia - 20€
  • Russia & other countries - 20€

5. Do you offer free shipping?

We do offer free shipping on your first order! From your second order onwards, you'll have to pay for the delivery.

6. Do I have to pay any additonal duty charge?

Orders from outside European Union may suffer duty charges according to local custom regulation. All European Union orders are free of duty charges and the only thing you have to pay is the standard shipping charge from your second order onwards.

7. What is the return policy?

Returning an item couldn’t be easier. Try your Monobi products in in the comfort of your home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address. We will collect your items free of charge, on a day that’s convenient for you.

Shipping is complimentary on all exchanges in case of a defective or incorrect product, although customers outside the EU are responsible for taxes and duties. Please make sure your items are returned new, unused, with the original labels and inside the original packaging. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only on purchases made directly at monobistudio.com. Please contact our customer care team by emailing support@monobistudio.com if you have any further questions.

8. How do I return a product?

To arrange your free return, simply follow these steps:

  1. Fill in our return module by adding your order number and e-mail address and select the item/s you’d like to return
  2. Prepare the package with the product/s you’d like to return
  3. Attach the return transport label to the outside of the box and remove any original shipping label
  4. Book your free collection online at dhl.com or over the phone contacting DHL customer service. Alternatively, you can drop your package at your nearest DHL point
  5. To book your free collection you will need the 10-digit waybill number which you can find located under the barcode of your printed return label that appears as “WAYBILL XX XXXX XXXX”

 

After we receive your return, we will check if the quality of the product/s meets our policy. If it does, we will refund you on the same payment method used for purchase. We will collect your items free of charge, on a day that’s convenient for you.

 

If you don’t want us to take care of the return, you can still ship autonomously your package at your charge (shipping expenses for the return won’t be refunded), with the product/s you want to return in its original packaging together with the return form to:

Monobi by Beste
Via Primo Levi 65, 59025, Cantagallo (PO), Italy

For orders from outside European Union, please write on the package this is a "ritorno in franchigia", specifying the invoice issued by the customs duties you paid to receive the package in case you had to pay duty charges.

9. Do you offer free returns?

of course we do! we offer free and easy returns as well as free worldwide shipping on your first orders.

10. When will I receive my refund?

Monobi will check the quality of the returned product and will issue the refund only if it meets the return policy conditions. Returns are accepted only on purchases made directly at monobistudio.com. You’ll receive the refund on the same payment method used for the original purchase.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

Please note that refund times can vary depending on different payment providers.

The refund will be free of charge and will always include the product/s amount of the item/s you are returning


International Orders

1. Does Monobi ship internationally?

Of course we do! We offer free shipping all over the world as well as free and easy returns. Note that orders from outside European Union may suffer additional duty charges according to local custom regulation, while all European Union orders are free of additional duty charges.


How we make our products

1. Where are Monobi products manufactured?

650 meters + video

2. What can I do if my product arrive damaged or defected?

exchange or repair